Investigating Service Productivity in a Cross- Industry Setting: Linking Customer and Operational Metrics to Firm Performance
| Autoren/Herausgeber: |
Demmelmair, Marcus Wirtz, Jochen Meyer, Anton |
|---|---|
| erschienen: | 2013 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Abstracts of the 22nd Annual Frontiers in Service Conference, Taipei (Taiwan), 04.-07.07.2013 |
