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Stressed Out and Unsatisfied Customers? Antecedents and Consequences of perceived Stress in Self-Service Encounters

Autoren/Herausgeber: Bartsch, Silke
Ullmer,Christoph
Girad, Marc
Meyer, Anton
erschienen: 2011
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the 40th Annual Conference of the European Marketing Academy (EMAC), May 24.-27., Ljubljana (SI).
 

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