No matter how old? How employee’s age colors customer’s perception and judgment in different service settings
Autoren/Herausgeber: |
Bartsch, Silke Itsykovych, Marianna Meyer, Anton |
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erschienen: | 2011 |
Publikationsart: | Articles in Refereed Proceedings (International) |
erschienen in: | Proceedings of the12th International Research Symposium on Service Excellence in Management (QUIS), June 2.-5., Ithaca (USA). |