No matter how old? How employee’s age colors customer’s perception and judgment in different service settings
| Autoren/Herausgeber: |
Bartsch, Silke Itsykovych, Marianna Meyer, Anton |
|---|---|
| erschienen: | 2011 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the12th International Research Symposium on Service Excellence in Management (QUIS), June 2.-5., Ithaca (USA). |
