Stressed Out and Unsatisified Customers? Antecedents and Consequences of Perceived Stress in Self-Service Encounters
| Autoren/Herausgeber: |
Bartsch, Silke Girard, Marc Meyer, Anton Ullmer, Christoph |
|---|---|
| erschienen: | 2011 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the 20th Annual Frontiers in Service Conference, June 30. - July 3., Columbus (USA). |
