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Stressed Out and Unsatisified Customers? Antecedents and Consequences of Perceived Stress in Self-Service Encounters

Autoren/Herausgeber: Bartsch, Silke
Girard, Marc
Meyer, Anton
Ullmer, Christoph
erschienen: 2011
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the 20th Annual Frontiers in Service Conference, June 30. - July 3., Columbus (USA).
 

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