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Service Productivity and its Links to Firm Performance: Interplay and Trade-offs between Operational and Customer oriented Metrics

Autoren/Herausgeber: von Wangenheim, Florian
Arnold, Armin R.
erschienen: 2010
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the19th Annual Frontiers in Service Conference, June 10.-13., Karlstad (SE).

 

 

 


Servicebereich
Servicebereich

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