Service Productivity and its Links to Firm Performance: Interplay and Trade-offs between Operational and Customer oriented Metrics
Autoren/Herausgeber: |
von Wangenheim, Florian Arnold, Armin R. |
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erschienen: | 2010 |
Publikationsart: | Articles in Refereed Proceedings (International) |
erschienen in: | Proceedings of the19th Annual Frontiers in Service Conference, June 10.-13., Karlstad (SE). |