Service Productivity and its Links to Firm Performance: Interplay and Trade-offs between Operational and Customer oriented Metrics
| Autoren/Herausgeber: |
von Wangenheim, Florian Arnold, Armin R. |
|---|---|
| erschienen: | 2010 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the19th Annual Frontiers in Service Conference, June 10.-13., Karlstad (SE). |
