Does stress while using self-services impact customers' satisfaction and behavioral intentions? (Abstract)
| Autoren/Herausgeber: |
Bartsch, Silke Meyer, Anton |
|---|---|
| erschienen: | 2009 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the 17th International Colloquium in Relationship Marketing (ICRM), September 16.-19., Maastricht (NL). |
