The Good, the Bad and the Ugly – What Determines the Quality of Telephone-Based Self-Services from a Customer’s Perspective? (Abstract)
| Autoren/Herausgeber: |
Meyer, Anton Bartsch, Silke Fuchs, Sabine |
|---|---|
| erschienen: | 2009 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the11th International Research Symposium on Service Excellence in Management (QUIS), June 11.-14., Wolfsburg (GER). |
