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The Good, the Bad and the Ugly – What Determines the Quality of Telephone-Based Self-Services from a Customer’s Perspective? (Abstract)

Autoren/Herausgeber: Meyer, Anton
Bartsch, Silke
Fuchs, Sabine
erschienen: 2009
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the11th International Research Symposium on Service Excellence in Management (QUIS), June 11.-14., Wolfsburg (GER).
 

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