The Good, the Bad and the Ugly – What Determines the Quality of Telephone-Based Self-Services from a Customer’s Perspective? (Abstract)
Autoren/Herausgeber: |
Meyer, Anton Bartsch, Silke Fuchs, Sabine |
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erschienen: | 2009 |
Publikationsart: | Articles in Refereed Proceedings (International) |
erschienen in: | Proceedings of the11th International Research Symposium on Service Excellence in Management (QUIS), June 11.-14., Wolfsburg (GER). |