What Sounds Beautiful is good?” How Vocal Attractiveness Affects Customer’s Evaluation of Voice-to-voice Service Encounters
| Autoren/Herausgeber: |
Bartsch, Silke |
|---|---|
| erschienen: | 2008 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the 16th International Colloquium of Relationship Marketing (ICRM), September 14.-17., Swansea (UK). |
