What Sounds Beautiful is good?” How Vocal Attractiveness Affects Customer’s Evaluation of Voice-to-voice Service Encounters
Autoren/Herausgeber: |
Bartsch, Silke |
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erschienen: | 2008 |
Publikationsart: | Articles in Refereed Proceedings (International) |
erschienen in: | Proceedings of the 16th International Colloquium of Relationship Marketing (ICRM), September 14.-17., Swansea (UK). |