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“What Sounds Beautiful is good?” How Vocal Attractiveness Affects Customers’ Evaluation of Voice-to-voice Service Encounters (Abstract)

Autoren/Herausgeber: Bartsch, Silke
Meyer, Anton
Semmler, C.
erschienen: 2007
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the 3rd IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI), August 27.-29., Philadelphia (USA).
 

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