“What Sounds Beautiful is good?” How Vocal Attractiveness Affects Customers’ Evaluation of Voice-to-voice Service Encounters (Abstract)
Autoren/Herausgeber: |
Bartsch, Silke Meyer, Anton Semmler, C. |
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erschienen: | 2007 |
Publikationsart: | Articles in Refereed Proceedings (International) |
erschienen in: | Proceedings of the 3rd IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI), August 27.-29., Philadelphia (USA). |