Measuring and Managing Overall Service Quality in Customer Care Centers - empirical findings of a multi-perspective approach
Overall Best Paper Award
| Autoren/Herausgeber: |
Kantsperger, Roland Kunz, Werner Wilkoszewski, Alexander |
|---|---|
| erschienen: | 2004 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| erschienen in: | Proceedings of the 9th International Research Symposium on Service Quality (QUIS), June 15.-18., Karlstad (SE). |
