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Measuring and Managing Overall Service Quality in Customer Care Centers - empirical findings of a multi-perspective approach

Overall Best Paper Award

Autoren/Herausgeber: Kantsperger, Roland
Kunz, Werner
Wilkoszewski, Alexander
erschienen: 2004
Publikationsart: Articles in Refereed Proceedings (International)
erschienen in: Proceedings of the 9th International Research Symposium on Service Quality (QUIS), June 15.-18., Karlstad (SE).
 

Servicebereich
Servicebereich

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