Perception and attribution of employees' effort and abilities: the impact on customer encounter satisfaction
Autoren/Herausgeber: |
Meyer, Anton Specht, Nina Fichtel, Sina |
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erschienen: | 2007 |
Publikationsart: | Articles in Refereed Journals (International) |
ISBN/ISSN: | 0956-4233 |
erschienen in: | International Journal of Service Industry Management, 18(5), 534-554 |