Perception and attribution of employees' effort and abilities: the impact on customer encounter satisfaction
| Autoren/Herausgeber: |
Meyer, Anton Specht, Nina Fichtel, Sina |
|---|---|
| erschienen: | 2007 |
| Publikationsart: | Articles in Refereed Journals (International) |
| ISBN/ISSN: | 0956-4233 |
| erschienen in: | International Journal of Service Industry Management, 18(5), 534-554 |
