Inhaltsbereich
Articles in Refereed Proceedings (National)
2009
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Dumler, Anja;
Bartsch, Silke;
Fichtel, Sina;
Specht, Nina
(2009)
Employee Appearance Brand Fit - Shedding Light on the Customer's Perspective (Abstract)
erschienen in: Proceedings of the11th International Research Symposium on Service Excellence in Management (QUIS), June 11.-14., Wolfsburg (GER).
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Meyer, Anton;
Bartsch, Silke;
Fuchs, Sabine
(2009)
The Good, the Bad and the Ugly – What Determines the Quality of Telephone-Based Self-Services from a Customer’s Perspective? (Abstract)
erschienen in: Proceedings of the11th International Research Symposium on Service Excellence in Management (QUIS), June 11.-14., Wolfsburg (GER).
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